FAQs

Tell me more about Oh What’s This?

Oh What’s This is a home décor marketplace founded by two interior lovers.  We have a penchant for eclectic pieces not commonly found in online stores or on the high street.  We curate selectively to bring our customers the most unique finds from around the world.  OH and we love our pineapples.

How do I shop on Oh What’s This?

We thrive on making your shopping experience breezy but indulgent.  We work hard to find the things you love, and have made the search easier for you.  Simply use the search button on the top of our page, or the filter under each of our product categories.  Also, sign up to our newsletters for our weekly sprinkles of OH news and inspirations from around the world!

Can I order via phone?

Absolutely.  If you are having trouble ordering on our site please give us a call on (+44) 0753 7199071, and we will be happy to help.  Alternatively, drop us an email at info@ohwhatsthis.com or leave us a chat message under our Contact Us section.

What is the shipping fee?  

We offer standard shipping from £3.95 for many of our brands, and also offer free shipping (with minimum purchase) on some brands.  Simply use our shipping calculator under each product page, click ‘Get Shipping Cost’ and you’ll be shown the fee.  Next, ‘Add to Basket’ and you’ll see shipping fee of each item upon check out.  Our brand(s) will ship your item(s) to you directly so you may receive your order in several deliveries.

When will my order arrive and how can I track it?

We aim to deliver UK orders within 3-6 working days. Once your order is processed, you will receive a dispatch notification.  If it’s been more than a week since you ordered your item and you haven’t received a dispatch notice, please get in touch with us.

Do you offer international shipping?

We ship to all of UK, Europe, the United States and Canada. Some items however, are excluded from international shipping.  For more information, please refer to the Shipping Calculator on each product page.  If the item does not ship to your country, please get in touch with us and we will do our best to help.

What is your returns policy?

We hope that you love your purchase, but understand that sometimes things just aren’t right or you may have changed your mind. Our returns policy is simple. You have 14 days from receipt to return an item.  Simply get in touch and we will provide you the returns address.  Shipping fees will be borne by you.  Once the returned item has been checked, you will receive your refund within 7 working days.

I have a question about a specific product

get in touch with us, we will be delighted to help!

How do I use my promo/ discount code?

Head to checkout as usual and add your code as shown in the promo code box.

Can I purchase an Oh What’s This Gift Card?

We don’t currently offer this service. However, if you’d like some advice on the perfect gift, contact us and we’ll be more than happy to help find the right gift for you!

Can I set up a wedding list on Oh What’s This?

We hope to provide this service in the near future.  Meanwhile, you can very easily create and add any products you love under Favourites. Just click on the ‘Add to Faves’ button on each product page to save your star finds.

I’m a brand and I would love to work with you

And so would we!  Simply contact us, or leave your details under ‘Join Our Community’ at the bottom of our page.