Delivery & Returns

DELIVERY

OWT is a marketplace of independent brands, so the delivery options for each product are listed on the relevant product pages. Each product is sent to you directly by the brand you have shopped from.
For those products that are handmade and made to order, please make sure you’re happy with the lead-time listed on the product page before making a purchase.

DELIVERY TIMES

Unless you’ve bought a handmade product, delivery is normally within 6 working days, and often a lot quicker.

INTERNATIONAL DELIVERY

International delivery is available on many of our products; please check details on the specific product page.

RETURNS

If for any reason you are unhappy with your order and you wish to discuss or organise a return, exchange or refund of any item purchased through OWT, please contact ohwhatsthis.com directly using the contact form or email address supplied here.

Any returns or refunds shall be made within our returns & refund policy.
For most products you have 28 days to let us know that you wish to return or exchange your item. You must return products by post to the Seller within 14 days of receiving them to receive your refund or exchange.
All items must be returned new, unused and with all tags and original packaging. Please note: Unless faulty, we are unable to accept returns on any item that has been used or returned in an unsaleable condition. The refund does not include any shipping or handling costs.

All sellers comply with our returns policy, giving you peace of mind when ordering.